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TERMS AND CONDITIONS

Payment

All payments are done securely via Paypal and we accept all major credit cards. Orders from within the European Union include VAT. Possible VAT, taxes and/or other import fees are not included in purchases outside of the European Union. Jacob & Sköld retain the rights to change the prices at any time. 

Warranty

All of our products come with a two year warranty. The warranty cover manufacturing defects on the movement, crystal and case. This warranty does not cover normal wear and tear. Jacob & Sköld will not be held responsible for any damages or malfuntions as a result of accidents, abnormal use, incorrect use, negligence or general lack of care. To use our warranty please send us an email stating the problem, order number and name.

Shipment

We offer free international shipping to all of our customers. Shipments are made with either DHL or Postnord. With DHL every shippment can easily be tracked by the customer. All orders are delivered within 3-6 business days from the purchase date. Make sure that you fill the shipment form correctly before completing an order. Shipments can not be made to a post box.

Transport damage

In the event that your product is damaged upon delivery you should contact us right away. Send an email to contact@jacobskoeldwatches.com no later than seven days after delivery. In the email we want you to specify what kind of damage the product is subjected to. Jacob & Sköld will of course send you a new product to replace the damaged one.

Returns

Any return of a damaged or faulty order will be covered by Jacob & Sköld. All other returns will be payed for by the customer. All returns must be carefully packaged. Regarding returns we follow the recommendations of the Board of Consumer Complaints.

Other

Jacob & Sköld reserve the right to change prices, terms and conditions and any wrong information. Jacob & Sköld have the right to refuse any order at any time.